Terms & Conditions

Shopping with CRAFTYTYME.CO.UK

These terms and conditions apply to the use of this Website and by accessing, browsing, using the Website and/or placing an order you confirm that you agree to the Terms set out below.  If you do not agree to these Website Terms, you must not use this Website.  We recommend that you print a copy of Terms and keep a copy for your future reference.   You should be aware that these Terms may change from time to time.  Please check these Terms to ensure you understand the rights and obligations that will apply each time you wish to make an order.  These Terms supplements our privacy policy and by using our Website you will be deemed to have read and accepted our privacy policy.

We are Craftytyme.co.uk and we are registered in England and Wales with company number 12463547. Our registered office is at Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom.  If you have any questions, please contact us by:

  • Email: hello@craftytyme.co.uk
  • Mail: Crafty Tyme Limited, Customer Services, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom

1. Use of our website

1.1 If you use the Website, it is your responsibility to ensure the confidentiality of your password and account and that no unauthorised persons have access to them.

1.2 If you know or suspect that someone knows your password, you should contact us immediately.  Crafty Tyme shall not be liable to any person for loss or damage that may arise as a result of your failure to keep your password or account protected.

1.3 We reserve the right to refuse access to our Website, terminate accounts, remove or edit content or cancel orders at our discretion.  If we cancel an order, you will not be charged.

1.4  You will be able to access most areas of the Website without registering your details with us.  Other areas are only open if you register.

1.5 To register with the Website or place an order on the Website you must be over 18 years old.

2. How a contract is formed between you and Crafty Tyme

2.1 This is the summary of the agreement we have when you place an order from us:

  • You will be offered a choice of shopping with us as a registered or non-registered (guest) user.
  • You place the order for your products on our Website by entering your payment details and pressing the confirm order button at the end of the checkout process.
  • We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from us, even if your payment has been processed.
  • As your product is dispatched we will send you a confirmation email and assign an order number to your order.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered.
  • You will be separately notified in the event that we do not accept your order, or where you have otherwise cancelled your order and any payment made for the products will be refunded in full.
  • A contract is formed between us when we dispatch your order, even if your payment has been processed at an earlier stage.

2.2 Please be aware that once you have successfully placed an order, we have accepted it and it has been received by our warehouse, we are unable to amend the order or details provided.  This does not affect your right to cancel a contract in accordance with clause 11.

3. Ordering from us

3.1 We have made every effort to make sure that every product on Crafty Tyme is shown accurately and that prices are correct. However, occasionally there may be small variations in the colour and packaging of the product.

3.2 If we discover errors in the description of the products, errors in the prices, or out of stock items, we cannot meet your requested delivery date, we will inform you by email and we will not continue to process your order.

3.3 If you have already paid for your order, we will refund you the full amount as soon as possible.  If one or more of those products is delivered, we will not refund the delivery charge.

3.4 Prices are quoted on the website in UK Pounds Sterling.  Please note that refunds are made in the same currency as the original order, and we cannot be held responsible for any loss due to exchange rate fluctuations.

4. Payment

4.1 You can pay for your products using credit card, debit card, or Paypal.

4.2 We take payment from your credit card, debit card, or Paypal account as soon as you place your order.

5. Discount Codes

5.1 All discount codes must be entered on the 'Shopping Basket' page before proceeding to the checkout and cannot be applied if not entered at the time of placing the order.

5.2 We offer a 10% off discount to first time email subscribers.  Discount codes cannot be used in conjunction with any other promotion or offer and excludes sale and delivery charges.

5.3 We reserve the right to cancel promotional discount codes at any time without notice and without giving a reason.

6. Personalised products

6.1 Please review your personalisation information before placing your order.  Check spelling, names and images carefully as you will not be entitled to a refund or exchange of any personalised products.

6.2 Any images uploaded must be your own and by uploading them you are confirming you have the right to use them.  Crafty Tyme is not responsible for the content provided.

6.3 In the case of inappropriate use of this service, your order will be cancelled and fully refunded or sent without personalisation.  If you have any questions about personalisation, contact us at hello@craftytyme.co.uk.

7. Delivery of your order

7.1 The costs and timescales of delivery will be displayed to you on our Website.  This may vary depending on the products ordered, delivery address and unforeseeable disruptions to delivery services.

7.3 If no one is available at the delivery address at the time of the delivery, a note will be left to advise whether the products have been returned to depot or left in a safe place.

7.4 Delivery of an order shall be completed when they are delivered to the specified delivery address in your order.  All risks in the products you order will sit with you from that time.  Crafty Tyme will not be liable:

  • If any of the details you have provided us in your delivery address are incorrect,
  • For any delay or failure to deliver products if the delay or failure arises from any circumstances beyond our control. This condition does not affect your statutory rights.

7.5 Crafty Tyme delivers to destinations inside and outside the UK.  We cannot advise you of custom duties or taxes and Crafty Tyme is not responsible for them.

7.6 If you do not pay local custom duties or taxes then the product could return to Crafty Tyme or possibly destroyed if too expensive to return.  Please note, if this happens, we may not be able to refund your purchase. You must comply with all applicable laws and regulations of the country for which the Products are destined.

8. Copyright and Trademarks

8.1 You acknowledge and agree that we are the owner (or licensee) of all copyright, trademarks and all other intellectual property rights in our Website and in the material and/or content.

8.2 You must only use this Website for lawful purposes and may use, download and print content on the Website solely for your personal or non-commercial purposes.

8.3 You may not reproduce, modify, copy or distribute use of any of the content or materials on the Website for commercial purposes without written permission from us.

9. Privacy and Data

9.1 We only use your personal information as set out in our Privacy Policy.

9.2 Crafty Tyme is registered with the Information Commissioner in accordance with the Data Protection Act 1998.

10. Returns

10.1 Crafty Tyme is happy to accept return products providing the following terms are met:

  • If you change your mind, please return it to us within 28 days (of purchase or from the date of despatch of your order), with the returns form, having taken reasonable care of it and in a re-saleable condition with all packaging and tags intact, and we will refund the price paid for that product.
  • Unless the product is faulty or not as described, returns are made at your cost (please note that your original postage charge will not be included in the refund) and you should retain your proof of postage
  • You post the product(s) together with the returns form which you received in your parcel to the following address indicating which product(s) you are returning: Crafty Tyme Returns, 459 Dudley Road, Wolverhampton, WV2 3AF, United Kingdom
  • We will pay the refund using the same method of payment as you used to purchase the product. Payments will be made within 30 days or earlier once the condition of the returns have been checked and processed.

10.2 You cannot return perishable products (inflated balloons), personalised products, helium canisters, hosiery or wigs for a refund unless faulty.

10.3 Contact us here.

11. Cancellations

11.1 You have the right to cancel your contract with us within 14 days after the day on which you receive the goods you ordered. To exercise your right to cancel, you must inform us in writing of your decision to cancel the contract by Email or Contact Us here and receive a full refund.

11.2 You must take reasonable care of the goods and not use them.  You must send the products back to us at your own cost and risk in the original packaging and condition to the following address:

Crafty Tyme Returns
Unit A
82 James Carter Road
Bury St. Edmunds
Suffolk
United Kingdom
IP28 7DE

11.2 At our request we may collect the products from you otherwise you shall send back the products without undue delay and not later than 14 days from the day you inform us of your decision to cancel the contract.

11.3 Once your order has been cancelled and agreed by Crafty Tyme, any sum debited from your payment card by us will be re-credited to your account including the cost of delivery by the least expensive delivery method we offer.  If you cancel only part of an order, we will not refund the delivery charge.

11.4 Please be aware that your cancellation right does not apply in the case of any personalised or perishable products.

12. Consumer Rights

12.1 Crafty Tyme is committed to offering a fair service to our customers, so we adhere to the Consumer Rights Act 2015.

13. Governing Law

13.1 Crafty Tyme have the right to amend and/or remove any part of the Website including the Terms at any time. The Terms shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.

13.2 Please note that when ordering from outside the UK, you may have to pay import duties and taxes.

13.3 You must comply with all laws and regulations of the country in which you are receiving the products.  Crafty Tyme will not be liable for any breach by you of any such laws.

14. Social media Terms and Conditions

14.1 You grant to Crafty Tyme the right to use your video, photo, name, comment, testimonial, likeness, together with your social media handle, social media username and/or your photographs(s) you have tagged with @craftytymeuk or a Hashtag for any marketing, advertising or promotional purposes including craftytyme.co.uk, social media, digital advertising or print materials.

14.2 By featuring your content on our social media channels and by responding with hashtags you agree:

  • Crafty Tyme can use your social media handle, testimonial, comment, name, photo, video and the content on craftytyme.co.uk, marketing and advertising, print materials or on any of Crafty Tyme’ social media platforms including but not limited to Facebook, Instagram and Twitter.
  • Crafty Tyme can use, reproduce, distribute, combine your post with other materials, alter and/or edit it in any manner at its sole discretion.

14.3 Your promise that you own all rights in and to your user content, you have the permission of everyone in the content and are at least 16.  You hereby discharge and agree to hold Crafty Tyme not liable in any way with the use of your user content.