Privacy Policy

Crafty Tyme wants you to be able to shop with confidence on our website, which is why we take your Privacy and Personal information very seriously. We respect your privacy and are committed to protecting your personal data and only ever use it in the ways we describe below.

Purpose of this Privacy Notice

This Privacy Notice tells you all about how Crafty Tyme collects and processes your personal data. Including any data you may provide through this website when you create an account, sign up to our catalogue and emails, purchase a product or service, take part in a competition, complete a survey or provide a review.

This website is not intended for children and we do not knowingly collect data from or market to children via our website. Your use of the Website is also governed by our general terms and conditions. Please ensure you have read and understood the Website’s terms and conditions in addition to this policy.

Controller

The controller of your personal data is Crafty Tyme Limited (a company registered in England and Wales with company number 12463547 whose registered address is at Unit A, 82 James Carter Road, Bury St. Edmunds, Suffolk, United Kingdom, IP28 7DE. Crafty Tyme and its partners are jointly referred to in this policy as “we”, “us” or “our”. If you have any questions or comments about our handling of your personal data, email our Data Privacy Manager at hello@craftytyme.co.uk.

Use of your personal data

When you register with us or use this website you may be asked to provide certain information such as name, date of birth, gender, email, phone number, billing & delivery address, digital media you upload to the website and the credit/debit card, Paypal details, we do not store your credit/debit card, Paypal details. We may gather other information about you, including:

  • Personal data provided in any messages you send via the website, emails and letters that you send us;
  • Collect cookies which may include personal data about you;
  • Record and monitor incoming calls in order to maintain customer service standards and assist staff training;
  • Any feedback you give us, including phone, email, post or when you communicate with us via social media;
  • Your internet protocol (IP) address, your login data, browser type and device and also how you use our services; and
  • Your contact details and details of the emails and other online communication you receive from us.

We may use your personal data in the following ways:

To provide our products and services

We need your information to perform the contract we are about to enter into or have entered into with you including processing your payment and third party deliverers to assist with the delivery process.

To improve your shopping experience

Understanding how you use and browse our website, where and when you shop, the products and services you buy helps us to provide you a great shopping experience, personalise offers and online advertising.

Analytics

We use your information for statistical analysis and to help us understand our customers so we can serve you better and to find new ways to improve our services.

Contacting you

We use your information to manage our relationship with you. This may be in relation to a service update, to conduct market research or to ask for your feedback.

Marketing and advertising

We use your information to provide relevant marketing communication about our products and services which we consider may be of interest to you by email, SMS, post or online advertising.

Third-Party Links

We may store and process your information or pass your information to third parties who will store and process on our behalf.

Disclosure of your data

We do not sell any of your personal data to any third parties. However, we do share your data with a few companies in order to complete your contract with us and provide you with the best possible experience. These categories of organisations include:

  • Information technology
  • Payment processing companies
  • Manufacturers, and wholesalers
  • Delivery and courier services
  • Fraud prevention companies
  • Advertising and marketing services companies

Marketing preferences

You can change your preferences at any time to opt-out or unsubscribe from receiving online communications from us or third parties, for example unsubscribing from our email list by following the link at the bottom of all the marketing emails you receive.

Cookies

Our Cookies Policy can be found here.

Policy change

This policy was last updated in July 2023, please check back regularly to keep informed of changes to this notice.